Shipping & Refund Policy

1. Returns

We accept returns within 3 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to arrange a return and replacement of the item.

Privacy Policy

We may collect and use your information in accordance with our Privacy Policy.

Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at info@cartex.com.
We appreciate your understanding and cooperation in helping us allocate resources responsibly and continue our mission of empowering vulnerable communities.